PhaZZer Manufacturer Warranty Guarantee Policy
The limited warranty set forth below is provided by PhaZZer Global with respect to ALL PhaZZer Brand Products purchased. The PhaZZer Brand Products purchased with this limited warranty are the only products which this limited warranty provided by PhaZZer apply.
- Any PhaZZer Brand Product, when delivered to a customer in new condition in its original packaging, is warranted against material defects and workmanship for a period of one year from the date of original purchase. Defective units returned to PhaZZer and proven to be defective upon inspection will be FULLY REPLACED with a new unit or exchanged for a refurbished unit as determined by PhaZZer. PhaZZer warranty does not offer any repair program so there is no waiting period involved in this guarantee. In any case of discontinued product, any unit will be replaced with a unit that has similar or more advanced features as PhaZZer progresses. This limited warranty covers all defects encountered in normal use of ANY PhaZZer Brand Product and does not apply in the following circumstances:
- Loss of or damage due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating instructions, maintenance or environmental instructions prescribed in the user manual or services performed by an unauthorized PhaZZer Dealer. Additionally, water damage, sand/dust/corrosion damage, damage due to impact, scratches, abrasions or damage to the housing, or other accidental damage to any other accessories that has been determined to have resulted from misuse, abuse or failure to operate the units as set forth in the operating instructions.
Technical support may be obtained for all PhaZZer Brand Products 24/7 (excluding holidays) as follows:
Visit our Support page
PhaZZer Warranty Guarantee will be honored if our technicians cannot troubleshoot and resolve your issue in ten minutes or less. It is the policy of PhaZZer to arrange return merchandise authorization # with the defective product and replace upon receipt of the original product and invoice. A new unit will be shipped out accordingly within 48 hours of return.
Optional 4 Year Extended Manufacturer Warranty Guarantee
The optional extended warranties for a PhaZZer Enforcer CEW can be purchased at the point of sale or any time prior to expiration of the standard 1 year warranty. The extended warranty runs from the date of receipt of the extended warranty through the balance of the 1 Year Limited Warranty plus the term of the extended warranty after the expiration of the Full 1 Year Limited Warranty.
PhaZZer Enforcer Lifetime Replacement Guarantee
PhaZZer Global will replace a PhaZZer Conductive Energy Weapons (CEW) free of charge with the same or like product within one year following the altercation if the customer provides the following information to PhaZZer Global.:
- Copy of the official police report documenting the incident, details of the use of the product in self-defense, and confirmation of the loss of the product
- Proof of purchase of the product (receipt, purchase order, or invoice)
- Check or a credit authorization for the shipping and handling fees
- Customer’s name, phone number, and physical address (no P.O. Boxes allowed), of location where the replaced item will be sent.
Email: [email protected] for address in your area
Purchaser is responsible for any expedited shipping or handling costs for the replacement CEW. A replacement product assumes the remaining warranty of the original product or extends to 90 days from the date of replacement, whichever provides longer coverage to the Owner.
- PhaZZer Enforcer Battery Warranty Policy
- PhaZZer Enforcer batteries are covered for a 1 year period from the date of manufacture, not of sale, which is determined by the serial number on the Enforcer in question.
- PhaZZer Ammunition Cartridge Warranty Policy
- PhaZZer Ammunition Cartridges are individually sealed and have a shelf life of 5 years from date of manufacture. You can find this printed on the Ammunition Cartridge itself. The warranty of the Ammunition Cartridge is covered for a 1 year period from the date of purchase, not of manufacture.
Shipping & Returns:
- PhaZZer Brand Products is dedicated to customer satisfaction. If your purchase does not fulfill your needs for any reason, you may return your item for an exchange within the 30 days from the date of purchase. Simply contact us to receive instructions on returning your purchase.
- All products come with a full one year warranty and will be replaced at our discretion. Shipping is non-refundable. Shipping to and from PhaZZer is at the customer’s expense and varies according to weight, size, shipping type and location.
Estimated International Shipping:
The shipping costs are quoted based off weight percentage of the order purchased. All International orders are sent from Taiwan. If you have an International Carrier account for Shipping and wish to use that Carrier, then it is best to phone in or email your purchase order to provide preferred instructions. Otherwise we will choose the best method available within reason to get your order to you in a timely manner. All international shipments are also charged a standard $25.00 handling fee. Please allow up to 6 weeks for delivery for International Orders. You will receive a tracking number via email when it is available.